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PHP Live! Customer Support INSTALL
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Quick and Dirty
1. gunzip, untar or unzip the application somewhere your webserver has access to it.
2. (UNIX Only) Change the permissions of the "web/" directory to be writeable by the browser. The "web/" directory is located in the root unpacked directory of PHP Live!.
% chmod o+rwx web
For windows NT/XP, if you get permission errors, make sure the "web/" folder is read/write/execute able by right clicking on the folder and setting the properties.
3. Visit http://www.yourservername.com/phplive/setup/
If you get a strange error like:
> Fatal error: Call to unsupported or undefined function session_start() in
> phplive/index.php on line 5
You need to upgrade your PHP (stock PHP4 works great)
4. The setup will walk you through an automated, painless Q&A session, finish the questions, then:
Create a Department
Create a User
You must associate a user with a department or your client will see you offline.
5. Generate HTML code
Cut and paste this code AS-IS into any webpage that you want to provide live support on.
Having trouble with the generated code not displaying anything?
Make sure you cut & paste the HTML code AS-IS without line-wrapping enabled.
You are all set.
--- windows platform via FTPing to UNIX permission settings notice ---
if you are FTPing the files to unix server, BE SURE to set the "phplive/web/" directory is READ/WRITE/EXECUTE by all (right click on the "phplive/web/" directory, select 'permissions' option, check ALL the checkboxes, and apply changes).
--------------------- end windows permissoin ---------------------
Simple as that!